Last updated: 4 June 2026

Change of Mind

We do not offer refunds, returns or exchanges for change of mind, including where you have ordered the incorrect item or no longer require the product.

Please choose carefully before placing your order.

Faulty, Damaged or Incorrect Items

Please inspect your order upon delivery and contact us as soon as possible if:

1. Your item arrives damaged

2. Your item is faulty

3. You receive the wrong item

To report an issue, please email connect@thebbcrew.com.au with:

1. Your order number

2. A description of the issue

3. Photographs where applicable

We will assess the issue and work with you to provide an appropriate resolution, which may include a replacement, exchange or refund.

Australian Consumer Law

Nothing in this policy excludes your rights under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You may also be entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Refund Process

If a refund is approved, it will be processed to your original payment method.

Please allow up to 10 business days for the refund to be processed. Depending on your financial institution, additional time may be required for the funds to appear in your account.

If more than 15 business days have passed since your refund was approved, please contact us at connect@thebbcrew.com.au.

Contact Us

If you have any questions regarding returns or refunds, please contact:

The BB Crew
connect@thebbcrew.com.au
www.thebbcrew.com.au